We invite you to relax and rejuvenate your body and spirit at our luxurious European spa and salon, nestled in the heart of our premier fitness facility, Club Northwest. Choose from a variety of massages, body scrubs and wraps, skincare, nail care and hair care. Our professional staff is trained to help you select appropriate services and to provide impeccable personalized experience that exceeds your expectations.
Welcome to The Spa at Club Northwest
Frequently asked questions
When should I arrive?
For your enhanced comfort and relaxation, we suggest you arrive 15 minutes before your scheduled appointment. To enjoy the sauna, steam room, and salt water pools, we recommend you check in 45 minutes prior to your appointment. Arriving late will simply limit the time for your treatment. Your treatment will end on time so the next guest is not delayed. The full value of your treatment will be charged.
What is the cancellation policy?
If you must cancel your Spa appointment, please notify the Spa at least 24 hours in advance to your scheduled appointment to avoid being charged the full treatment fee. A credit card number is required at the time you book your treatments.
Do I disrobe entirely for my spa treatment?
That is your choice; however, it is customary to do so. Our staff is required to appropriately drape you with towels or sheets at all times during the service to protect your privacy.
May I ask my therapist to make adjustments for my comfort?
Absolutely; this is your treatment, and we want you to enjoy every moment of the experience. If you would like the room temperature adjusted or a change in the amount of pressure during your massage, for example, please let your therapist know.
What if I have health concerns?
Please notify our Spa reservation desk coordinator when scheduling your service if you have any physical ailments. If you have a preference on a male or female therapist, please make your request upon reservation.
Are gift certificates available?
Spa gift certificates may be purchased for any denomination and can be redeemed for products or services.
Are walk-ins welcome?
To best accommodate your needs, we recommend reservations but welcome walk-ins.